LOONA Official Goods LOOΠΔ

Prompt Shipping and Professional Packing

Our long-standing partnership with UPS FedEx DHL and other global carriers allows us to offer a range of shipping services. Our warehouse staff will package each item according to our strict specifications. Before shipping, all goods are thoroughly inspected and secured. Everyday we deliver thousands of packages to customers across many countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. Warehouses and distribution centers can be located in Europe as well as in the USA.

Note that orders containing more than one item will be given a processing time according to the specific item.

Prior to shipping Our team will conduct an extensive inspection of the items you purchased. The majority of orders will be shipped within 48 hours. The expected delivery time is between 3 and 7 days.

Returns

Due to multiple entities which include the factory as well as the warehouse, we are unable to completely manage our stock. The actual levels of stock can change at any point. Please be aware it's possible your order could be unable to fill when you have placed the order.

Our policy lasts for 30 days. If it's been more than 30 days since the date you bought the item and we're unable to offer you a complete refund or exchange.

You can only return a product in the event that it is not used and in the same state as when you received it. The item must be returned in its original packaging.